Paradisus Cancun – Review Time!

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This year’s “5th Annual” Girls Getaway took us to the Paradisus Cancun, where we enjoyed 4 nights of “Royal Service” in the Adults Only section of this all-inclusive resort. Located in the heart of the Hotel Zone, the Paradisus is a quick 15-minute ride from the airport and an easy cab ride to shopping, restaurants & plenty of activities.  This narrow strip of land features the Caribbean Sea on one side (for beautiful sunrises) and a lagoon on the other (for picture perfect sunsets).  Having stayed at the Melia Caribe Tropical in Punta Cana last year, we were familiar with this Spanish hotel chain and looked forward to a few days of well-deserved, adult pampering.

This resort was definitely a winner for us.  Despite the weather being a little cooler than we like, everything went smoothly and we were well taken care of.  Not sure it would satisfy the requirements I have for a “family” trip, but for an adult getaway, it was perfect.  There’s a lot to share, so I’ve broken this review down into categories…

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The Royal Service Lobby

CHECK-IN:  Quick & easy, once we were escorted to our beautiful, “Royal Service” lobby.
This Adults-Only section is located in Pyramid 5 at the northern end of the complex and can only be accessed (by room key) to those staying there. We checked in, enjoyed a glass of champagne, had a quick snack from the meat, cheese & fruit bar that was available daily, and taken to our room.  In addition to being child-free, Royal Service guests are also assigned their own personal “butler.”  We lucked out with “Tony,” who took the time to explain the services available to us, gave us a rundown on the restaurants & booked our “Bail Bed” at the pool.  During our stay, he took care of most everything we needed (including our daily wine delivery). 🙂

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The breathtaking view from our room.

THE ROOM:  Large, with everything we needed PLUS an amazing view.
We booked a “Royal Service Ocean View Junior Suite” and ended up in a spacious, 2nd floor room with 2 double beds, a sitting area with a couch, coffee table & another round table with 2 chairs. There was a flat screen TV (that we never turned on) & a fancy coffee maker which actually turned out to be an espresso maker that we couldn’t figure out.  The closet was good size but there were only 3 dresser drawers which seemed odd. The bathroom was large with plenty of counter space, a separate “toilet room” & a big tub/shower.  They also supplied a full array of toiletries.  The real highlight, however, was the huge balcony.  An unbelievable view of palm trees and aqua-blue water provided the perfect backdrop for coffee, reading or wine.

beach-cocoPOOLS & BEACH:  Gorgeous!!!
The Royal Service section has its own pool area, complete with Bali Beds (which are included, but require a reservation), an outdoor restaurant for breakfast & lunch and its own bar. The private beach was very clean (minus some daily seaweed) and offered plenty of palapas & chairs. This strip is great for walking and you can go a long way in either direction (which we talked a lot about doing, but never did).  The ocean, despite being at “red flag” status for our entire stay, was clear and inviting.  Definitely not the normal calm waters of the Caribbean, but fun waves to jump around in as long as you were paying attention.  Waiters serve drinks both on the beach & by the pool for true “royal” service.  There are several other pools within the resort complex, but I can’t comment as we only stayed in our special section.  The only place we did venture out to was the beach bar, Coco’s, where we found a warm, sunny, wind-shielded spot on the deck to enjoy our cocktails and the beautiful view.

lunch

My daily lunch from the buffet 🙂

RESTAURANTS:  Overall, good & very fresh.  Really impressed by the main buffet!
There are technically 11 restaurants here, but with only 4 nights, we chose what we thought would be our favorites.  Breakfasts & lunch are served mainly at the buffet (definitely get a table outside), and offer plenty of variety… absolutely no complaints here. Made-to-order omelets, fresh juices, meats, breads & Mexican entrees are just some of the items available in the morning.  For lunch, we feasted on fresh seafood, pastas, vegetables and much more. The “Market Grill” which is at one end of the open-air section is available for lunch & dinner and offers pizza, salad & grilled meats off an a la carte menu.  For a sit-down dinner, you need reservations.  In Royal Service, they can be made up to 2 days in advance at the reception desk or thru your Butler.  We ended up at the buffet on our 1st night and were pleasantly surprised by the quality and variety of the offerings.  The next night, we tried “Vento,” the Mediterranean & Tapas restaurant, which was good, but not quite as good as I had hoped – the selections were just average, nothing too exciting. We went to the Latin-themed, “Fuego,” which was also good, but we experienced very slow service.  Our favorite was “Mole,” the traditional Mexican restaurant, complete with a live, wandering Mariachi Band.  “Bana” is the sushi spot and was highly recommended but we ran out of nights.  There is certainly something for everyone and for the most part, the quality, presentation & selection were above average for an all-inclusive.

BARS:  Little disappointed here…
No central, spacious lobby bar, where everyone congregates (and where we normally like to hang out before dinner).  And nothing right on the beach, like a casual “snack shack” where you can just hang out & grab a beer.  There is “The Avenue” which faces the water from inside but was weirdly spread out and usually quite crowded, with very little seating. There is a small bar outside called Coco’s (mentioned above) which was nice during the day, but too cold at night to enjoy (at least during our stay).  wineThe bartenders at all venues were friendly, but only seemed to offer up the standard drinks (Pina Coladas, Cosmos, etc) and there were no “drink menus”.  I had seen some unique cocktails posted on the hotel’s Instagram page & was disappointed when the bartenders had no idea what I was talking about.  The Royal Service lobby had its own fully stocked bar every evening, where you could make your own drinks or be assisted by a staff member, with all top shelf liquor.  This is also where I discovered my favorite red wine, a delicious, Tempranillo – Cabernet blend!

NIGHTLIFE/ENTERTAINMENT:  Not too exciting…
We usually seek out a little nighttime activity, but didn’t really find it here.  They had an evening show outside The Avenue Bar each night (right on the floor, not in a theater setting and again with little to no seating) and there is a bar called the “Red Zone” that apparently had a DJ but it must not have started until well past 11pm.  There was an amazing “trio” one night in the Royal Service lobby, singing the likes of Josh Groban & swooning the ladies with glasses of champagne but that was all we found.  Our main goal on this trip was to relax so this wasn’t a biggie, but it’s nice to hit the dance floor on at least one of our nights on this annual trip and it didn’t happen here.

SPA/GYM:  The Spa was beautiful and the staff were very friendly.
We did a “Chocolate Scrub & 50 Minute Massage” that was awesome & very reasonably priced.  We also tried the complimentary “Water Experience” which was an interesting compilation of showers, pools & stones.  Unfortunately, every body of water in this spa was FREEZING. They called it Room Temperature but we called it torture (even the shower where we rinsed off from our body scrub was bone chilling).  Not sure what’s up with that but it was definitely a disappointment.  As for the gym, they have a full set up, including a variety of fitness classes.  I only made it once, apparently at prime time (9:30am), as all the treadmills were taken & I ended up on the dreaded elliptical for my workout.

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What we LOVED:
–  The daily spread of food, wine & cocktails in our “Royal Service” lobby.
–  The fresh guacamole, salsa & chips from the Royal Service restaurant by the pool.
–  The Internet was available everywhere, even on the beach.
–  The Ocean… I’ve never seen more shades of blue in one body of water.
–  Tony.  Butler service is where it’s at!

What we LACKED:
–  Needed more outdoor access.  Within the common areas of the 5 Pyramids, there is very little view of the outdoors.  The walkways in between each section offer stunning views through the windows and the insides of the towers themselves are flowing with vegetation, Koi ponds, lanterns, etc, but the feel was that of a big mall or a standard Hyatt anywhere in the US.  When I escape to a tropical destination, I need to be able to see & feel it at all times. That’s why I’m there!
–  Live, local music.  Other than the mariachi band in the Mexican restaurant, we really didn’t come across any other local-feeling performances during our stay.  When in Mexico, I want to hear Spanish!  Our pool area played wonderfully serene, spa-type selections, but maybe in the afternoons they could jazz it up with a bit of local flavor.
–  Lounge chairs on our balcony.  It’s a HUGE space out there and they only offered 2 regular chairs & a small table.  Plenty of room to stretch out…
–  A regular coffee maker in the room.  Our espresso maker didn’t function properly & honestly in the morning, I just want several big cups of the real deal.

All in all, we had very relaxing trip with great service, respectable food & an ideal location. I’d definitely recommend this spot and can’t wait try another resort in this fantastic chain!

TAKE NOTE!  When you go thru Customs in Cancun, they will give you back a little stub from one of the forms you filled out on the plane, KEEP THIS!  You need to hand it back in at the airport when you check in for your flight home.  Lose it & you’ll have to shell out $30!  I think this is a new policy as I don’t remember this from my past few trips here…

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